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2nd Line Support Analyst

  • Permanent
  • Cheltenham, Gloucestershire, England
  • £24000

A 2nd Line Support Analyst with 2nd line support skills who is looking to progress their IT career and join a rewarding employer would be interested in working for our client based in Cheltenham, Gloucestershire. A salary of £24,000 basic is available.

The role of 2nd Line Support Analyst is to provide day to-day support for users across multiple sites, covering Microsoft Operating Systems, software, hardware and network infrasturcture. You will have a background in 1st and 2nd line Service Desk Support and experience working to SLAs and preferably in an ITIL service management environment. Basic networking experience with TCP/IP and DNS / DHCP is desirable. 

Our client is in the process of rolling out Windows 10 and upgrading from Windows 7 as well as completing a rollout of Office 365 so some experience in these technologies would be highly advantageous as well as some knowledge of Active Directory and SCCM.

Required skills:

- Strong 2nd line support and user support

- Good Windows Operating Systems knowledge

- SCCM skills are highly desirable

Who will suit this role?

This is a role for a 2nd Line Support Analyst with good Windows Operating Systems experience. You will be based from offices near Cheltenham, Gloucestershire, but maybe required to travel to site, so driving licence is preferred.


Basic salary to £24,000 basic and shift allowance plus pension.


Cheltenham, Gloucester

Commute from: Gloucestershire / Oxfordshire / Cirencester / Stroud / Tewkesbury / Evesham

Alternative Titles:

IT Support Technician / IT Support Engineer / IT Support Analyst / Desktop Support Analyst

To Apply:

Please send your CV through to Peter Strutt of CV Screen in strict confidence.


- 2nd Line Support Analyst vacancy in Cheltenham

- Good Windows 10 and SCCM skills required

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Peter Strutt