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IT Support Analyst

  • Permanent
  • Cheltenham, Gloucestershire, England
  • £24000

An IT Support Analyst with 2nd line support skills who is looking to progress their IT career and join a rewarding employer would be interested in working for our client based in Cheltenham, Gloucestershire. A salary of £24,000 basic is available.

The role of the IT Support Analyst is to provide day to-day support for users across a range of Microsoft Operating Systems covering software, hardware and network support across multiple sites. You will have a background in 1st and 2nd line Service Desk Support and experience working to SLAs and preferably in an ITIL service management environment. Basic networking experience with TCP/IP and DNS / DHCP is desirable. 

Our client is in the process of rolling out Windows 10 and upgrading from Windows 7 as well as completing a rollout of Office 365 so some experience in these technologies would be highly advantageous as well as some knowledge of Active Directory and SCCM.

Required skills:

- Strong 2nd line support and user support

- Good Windows Operating Systems knowledge

- SCCM skills are highly desirable

Who will suit this role?

This is a role for a IT Support Analyst with good Windows Operating Systems experience. You will be based from offices near Cheltenham, Gloucestershire, but maybe required to travel to site, so driving licence is preferred.

Salary;

Basic salary to £24,000 basic and shift allowance plus pension.

Location:

Cheltenham, Gloucester

Commute from: Gloucestershire / Oxfordshire / Cirencester / Stroud / Tewkesbury / Evesham

Alternative Titles:

Junior IT Support / IT Support Technician / IT Support Engineer

To Apply:

Please send your CV through to Peter Strutt of CV Screen in strict confidence.

Summary:

- IT Support Analyst vacancy in Cheltenham, Gloucestershire

- Good Windows 10 and SCCM skills required

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Peter Strutt